Solutions
Improve Customer & Partner Experience
- Engage new customers with a unique video delivery and viewing experience. Communicating to your customers in a way that differentiates your company from your competitors is the first step in establishing a relationship. Create customer stickiness using Ignite to send engaging rich media directly to the customer. Ignite eliminates the use of special media players or buffering associated with video streaming that can have an adverse effect on the end-user experience. Ignite utilizes many forms of polite notification–from a tray icon to email–to inform customers that new content is ready to view. Ignite delivers large media files through Polite Delivery–a technology that knows not to interrupt other working applications and does not impede PC performance.
- Improve partner or reseller positioning of your company and products. Recalling specific product or service information and effectively communicating your company's differentiators is difficult when partners or resellers are representing many products and services. Ignite gives you the ability to provide on-demand information and deliver up-to-date product materials directly to your partners' desktops or laptops. Key presentations and video product demonstrations are at their fingertips to provide an engaging, multi-media experience for the partner and prospective customer.
- Target information to specific customers, partners, and resellers. All information isn't relevant to everyone. With Ignite's solution, you can target important information to a specific audience or group based on demographics, location, specific interests, language or level of service. The ability to define groups and target specific content according to your defined parameters will set your company apart from the rest in the minds of your customers and partners.
- Enhance customers’ in-store experience. If you are in theretail sector, your business can benefit from high-tech marketing tools such as digital signage and interactive kiosks. When used effectively, these flexible, robust tools can not only enhance your customers’ in-store experience but also reduce the load on your customer service staff and even provide a supplemental revenue stream for your stores.
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