Services & Support
Overview
At Ignite, we are committed to your success. That's why our skilled consultants, trainers, support specialists, and consulting partners are available to help you get the most out of your Content Delivery solution, accelerate your ROI, and reduce your risk. Our suite of services-including consulting, education, and support services-can be customized to fit the unique content delivery needs of your organization.
Customer Support Resources
Our support specialists are available by phone or online to give you the answers you need, when you need them most.
1-866-222-2313 toll-free or 972-348-7599
Support Hours:
M-F 8:00am- 5:00pm CST, excluding Ignite company holidays
Professional Services
The focus of Ignite's Professional Services offerings is to educate, train, and develop the client into an independent user of the Ignite Content Delivery Solution. Ignite begins each project by working with the client and project management team to create a detailed project plan that will help specify each process that must be completed in each phase of the deployment. Best practices of the Ignite software are distributed as a welcome kit to ensure clients are educated early on about the rich feature set of the Ignite solution.
Ignite provides comprehensive professional services in the following areas:
Installation - Requirement gathering sessions are performed to gather details that are necessary for a successful installation. Ignite Professional Services works with the client to gather requirements that will serve as input into the configuration of a customized database and installation package. Other sessions include gathering requirements pertaining to a customer's network to ensure the Ignite implementation is optimal, creating a process to ensure accurate registration of the application, and defining customer specific data attributes for targeting and reporting.
Implementation and Deployment - Prior to deployment, our Professional Services team will review and implement best practices guidelines with you to ensure a greater level of success while you roll out Ignite's Content Delivery Solution and begin using it within your organization. Content needs are identified and scheduled along with content package testing prior to deployment to maximize the effectiveness of the system.
Customization - Professional Services walks through many points of customization for the Ignite solution, such as branding the application to the customer's specification, creating a custom installation package to fit the customer's environment, defining administrator groups and facilitating the creation of customized workflows to distribute content, and supplying a series of templates for the customer to automate administrative duties.
Training - A detailed training program is put in place to get client administrators up to speed on all the features of the web-based Delivery Platform.
Ongoing Assessment - In concert with an early stage review that all reporting, content, and communications requirements are being met, a full assessment is conducted that helps define the content delivery schedule as well as opportunities to leverage the Ignite Content Delivery Solution for other enterprise needs.
Training
- Mission: Accelerate learning and empower your users with the knowledge and skills they need to be successful - with a program that fits your needs and budget.
- Classroom - Instructor-led training
The Ignite Workshop series provides hands-on experience with the Ignite Solution using real-world scenarios in a live, training environment. Courses are available in the IgniteU training facility in Frisco, TX, or you can request training on location at your facility. - eLearning - Self-paced training
Ignite provides a variety of self-paced online training courses to help you learn about our delivery technology and how to use the Ignite Solution.
User Group
Open to all licensed users of Ignite products, the Ignite User Group allows our customers to influence future product direction and provides the opportunity to participate in educational conferences. These meetings are also an important networking forum for mentoring and communications between the users themselves. The user group is led and managed by an executive team, composed of four members elected by users and a liaison appointed by Ignite.
Design Committees within the user group provide a critical link between Ignite and our customers, as well as a forum for users with common interests and business needs to communicate with each other to share experiences and advice with their peers.
