Services & Support

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Overview

At Ignite, we are committed to your success. That's why our skilled consultants, trainers, support specialists, and consulting partners are available to help you get the most out of your Content Delivery solution, accelerate your ROI, and reduce your risk. Our suite of services-including consulting, education, and support services-can be customized to fit the unique content delivery needs of your organization.

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Customer Support Resources

Our support specialists are available by phone or online to give you the answers you need, when you need them most.

1-866-222-2313 toll-free or 972-348-7599

ecs@ignitetech.com

Support Hours:
M-F 8:00am- 5:00pm CST, excluding Ignite company holidays

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Training

  • Mission: Accelerate learning and empower your users with the knowledge and skills they need to be successful - with a program that fits your needs and budget.
  • Classroom - Instructor-led training
    The Ignite Workshop series provides hands-on experience with the Ignite Solution using real-world scenarios in a live, training environment. Courses are available in the IgniteU training facility in Frisco, TX, or you can request training on location at your facility.
  • eLearning - Self-paced training
    Ignite provides a variety of self-paced online training courses to help you learn about our delivery technology and how to use the Ignite Solution.

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User Group

Open to all licensed users of Ignite products, the Ignite User Group allows our customers to influence future product direction and provides the opportunity to participate in educational conferences. These meetings are also an important networking forum for mentoring and communications between the users themselves. The user group is led and managed by an executive team, composed of four members elected by users and a liaison appointed by Ignite.

Design Committees within the user group provide a critical link between Ignite and our customers, as well as a forum for users with common interests and business needs to communicate with each other to share experiences and advice with their peers.