CAD, EDMS and PLM

Optimize and streamline technical illustration creation, configuration and management to improve product cycle though powerful, flexible and extendable tool-set

Auto-Trol

The IgniteTech Auto-Trol technical configuration tool is an on-premise solution and includes two products: Konfig and Technical Illustrator. Konfig is a single configuration management toolset with integrated electronic document/data management (EDM), product data/lifecycle management (PLM) and workflow (WF) capabilities in a single integrated solution. Technical Illustrator is a computer-aided design (CAD) software to create and manage technical illustrations.

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard.

IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution. Among a total of 6 benefits, the Auto-Trol Platinum Support program includes:

  • Always-On Support: Access to support 24×7, with Severity 1 issue response time in less than one hour
  • Forever Upgrades: Maintain superior performance, stability and security of your IgniteTech solution to carry you forward for years and years without the requirement of paying new license fees for new versions
  • IgniteTech  Unlimited Kickstart: Accelerate your use of IgniteTech’s Unlimited program with Kickstart Services, which includes configuration and installation of one IgniteTech Unlimited eligible solution annually.

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Consulting Services

Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Speak with an IgniteTech Expert

To learn more about how to ignite better business performance with IgniteTech’s solutions & services, please request a meeting with an IgniteTech Customer Success Manager.