Contact Center Application Development

User-interface mashup technology integrates data from cloud, thick clients and web services providing real-time holistic view for CS agents to provide excellent customer service

Corizon

Corizon is a mashup platform that simplifies assembly of composite applications for end users. Process owners manage the creation and maintenance of new application widgets matched to their local requirements under the safe control of IT. Visual user-interfaces from applications are converted into consumable UI services providing easy-to-integrate use-cases. Solutions include contact center agent effectiveness and unified desktop development.

Benefits of Corizon

  • Mashup Technology: Corizon enables simple, efficient access to all valuable call center information, leading to more productive agents and ultimately happier customers
  • UI Innovation: Purpose-built for UI challenges, Corizon enables business users to quickly define, implement and manage optimized processes through visual composition
  • CCT Integration: As the only mashup solution built with Contact Centers Technology (CCT) in mind, Corizon seamlessly integrates with unified communication services,such as Avaya Telephony
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Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

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Consulting Services

Maximize the return on your investment with IgniteTech’s Corizon Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Speak with an IgniteTech Expert

To learn more about how to ignite better business performance with IgniteTech’s solutions & services, please request a meeting with an IgniteTech Customer Success Manager.