Contact Center Application Development
User-interface mashup technology integrates data from cloud, thick clients and web services providing real-time holistic view for CS agents to provide excellent customer service
Corizon is a mashup platform that simplifies assembly of composite applications for end users. Process owners manage the creation and maintenance of new application widgets matched to their local requirements under the safe control of IT. Visual user-interfaces from applications are converted into consumable UI services providing easy-to-integrate use-cases. Solutions include contact center agent effectiveness and unified desktop development.
Benefits of Corizon
- Mashup Technology: Corizon enables simple, efficient access to all valuable call center information, leading to more productive agents and ultimately happier customers
- UI Innovation: Purpose-built for UI challenges, Corizon enables business users to quickly define, implement and manage optimized processes through visual composition
- CCT Integration: As the only mashup solution built with Contact Centers Technology (CCT) in mind, Corizon seamlessly integrates with unified communication services,such as Avaya Telephony
Services to Support Your Success
Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program. The Program offers three service tiers: Platinum, Gold and Standard. Ignite’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.
Maximize the return on your investment with Ignite’s Corizon Consulting Services. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.
Speak with an Ignite Expert
To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.