Program Management

Portfolio Project Management Platform

Consolidate your project, cost and resource management across your entire organization. Monitor progress and make informed decisions while looking at the big picture.

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EPM Live

Ignite’s EPM Live is a Microsoft SharePoint Integrated Enterprise Portfolio, Project and Work Management platform.

 

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard.

Ignite’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution. Among a total of 7 benefits, the EPM Live Platinum Support program includes:

  • Always-On Support: Access to support 24×7, with Severity 1 issue response time in less than one hour
  • Forever Upgrades: Maintain superior performance, stability and security of your Ignite solution to carry you forward for years and years without the requirement of paying new license fees for new versions
  • Ignite Prime and Prime Kickstart: Accelerate your use of Ignite’s Prime program with Prime Kickstart Services which includes configuration and installation of one Prime eligible solution annually.

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Kickstart Services

Ignite Kickstart Services are available for new customers to quickly get started with delivering the value of your new Ignite solution to your organization. Kickstart Services include configuration and installation and are delivered by Ignite’s global Professional Services organization.

Customers choose EPM Live Kickstart Services to:

  • Optimize the Solution: Ensure configuration is aligned to specific goals of your organization
  • Accelerate Time-to-Value: Speed-up installation for fastest time to platform use
  • Limit resource requirements: Lessen or entirely eliminate added configuration and installation work from already stretched staff who are not yet experts on the new EPM Live solution

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Consulting Services

Maximize the return on your investment with Ignite’s Consulting Services. From advisory and process consulting through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Speak with an Ignite Expert

To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.