Business Intelligence Analytics
Just-in-time analytics and sales and marketing intelligence, designed to ensure you’re in the know, increase customer engagement and grow revenue
FirstRain is a powerful customer and industry business insights SaaS solution that integrates into your CRM and is available via web and mobile app.
Benefits of FirstRain
- Drive GTM and account planning with market-centric analytics, and real-time competitive insights on customers, markets, strategy and competition
- Deliver meaningful detailed market trends and product insights to uncover new business opportunities before the competition
- Equip sales teams with personalized real-time insights on accounts, territories and verticals
- Integrates with CRM and enterprise collaboration platforms for seamless adoption across entire team
- Breakdown silos among departments and functions to become a more streamlined and efficient enterprise
See it in Action.
Services to Support Your Success
Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard.
Ignite’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.
Among a total of 11 benefits, the FirstRain Platinum Support program includes:
- Solution Health Check: Rigorous program assessment to review and evaluate key indicators of health to ensure most relevant business-intelligence is delivered to your teams, including identification of integration opportunities for deeper proliferation of business intelligence across your sales and marketing automation toolsets.
- Content Augmentation: Get more value from the platform by expanding FirstRain’s coverage of new companies, topics and sources that are relevant to your business, including the creation of new specialized subcategories.
- Channel Management: Save administrative overhead and cost by driving addition, deletion and updates of your FirstRain shared channels through Ignite trained data analysts, delivering improved accuracy and benefits of best-practices in keyword identification, topic curation, and filter setups.
- Expert Access: Gain access to an expert solution consultant to answer your most pressing questions about the product and its features in both 1:1 meetings, as well as for focused coaching session(s) for new team members.
Ignite Kickstart Services are available for new customers to quickly get started with delivering the value of your new FirstRain solution to your organization. Kickstart Services include configuration and installation and are delivered by Ignite’s global Professional Services organization.
Customers choose FirstRain Kickstart Services to:
- Optimize the Solution: Ensure configuration is aligned to specific goals of your organization
- Accelerate Time-to-Value: Speed-up installation for fastest time to use and to quickly realize platform benefits
- Limit Resource Requirements: Lessen or entirely eliminate added configuration and installation work from already stretched staff who are not yet experts on the new FirstRain solution
Maximize the return on your investment with Ignite’s FirstRain Consulting Services. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.
Enterprise License Agreement
Improve Sales and Marketing Results with Predictive Lead Scoring Capability
The FirstRain BI platform now includes a predictive lead scoring capability to improve targeting of marketing campaigns and accelerate closure of sales leads. The new predictive analytics functionality, when combined with FirstRain customer and industry insights, improves the focus of both your premium resource of sales executive time and the expenses associated with marketing campaigns, thereby optimizing a company’s overall return on their demand engine investment.
The new capability is available via the Ignite Enterprise License Agreement (ELA) customer benefit program, Prime, which offers licenses, including support services at your current support level. By leveraging the Prime program, Ignite customers add new capabilities, displace existing software costs, and address ― at no cost ― additional service requirements for their organization’s IT, marketing, sales, finance, and compliance teams.
For FirstRain user training please see our interactive FirstRain User Guide.
Already have a FirstRain account?
Speak with an Ignite Expert
To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.