Customer Experience Management

Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real time

ResponseTek

ResponseTek is enterprise Customer Experience Management SaaS solution that includes three modules: Voice of the Customer, Voice of the Employee and Listening Lab.

Each and every one of your customers has a valuable opinion about your brand. Are you set up to hear it?

  • Collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve customer experience in real time
  • Provide real-time analytics and insights to help you make data-driven decisions across your entire organization, allowing you to optimize experiences, services and processes across the entire customer journey
  • Enable two-way exchange with customers that saves and retains at-risk customers in real time and empowers your employees to deliver exceptional customer experiences
  • Support business strategies by developing long-term, meaningful relationships with customers
responsetek-vision

See it in Action.

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. ResponseTek is offered via IgniteTech’s groundbreaking Unlimited program and includes Gold support.

Learn More

Speak with an IgniteTech Expert

To learn more about how to ignite better business performance with IgniteTech’s solutions & services, please request a meeting with an IgniteTech Customer Success Manager.