Our Services / Support

Success Starts Here

Ignite Technologies is committed to offering support that delights our customers, no matter how big or small they are and no matter what Ignite product they are using. Specific support services vary by product, but the quality, regimented process and customer focus are consistent throughout.

For those customers looking to get the most mileage out of their solutions, we recommend Ignite’s Platinum Support. This level of preventive, personal and “always on” support offers concierge-level service, combined with product support that other companies only offer through more expensive professional services.

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Support Overview

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Customer Success is our most critical objective, and we’ve created a Customer Support organization that delivers just that.

We start with world-class technical expertise, to ensure your products and solutions are meeting your goals. In addition, deep product documentation, robust training and access to our team are easily accessible from our customer portal.

We are committed to working with you every step of the way, to help you become more successful than ever before.

Looking for our highest value service offering? Look no further than Platinum Support.

Ignite’s Platinum Program is designed with one simple goal:
to ensure your success.

On site or remote, our experts are your business solution professionals, with deep product knowledge and comprehensive, detailed awareness of your deployment. And we’re ready 24×7, whenever you need us — to keep your operations smooth and your projects on track.

We call this the Platinum Promise. It’s a promise we keep by combining top-flight product support and solution services into a rich and cohesive offering. Our product families all enjoy Platinum programs that have some unique offerings to fit the customer need, but all of our programs include a team of Customer Escalation Managers, On-Demand Training, prioritized feature requests and a dedicated Platinum Hotline.

Already enjoying Platinum and have a recommendation for an additional level of support? Don’t hesitate to let your Customer Escalation Manager know today.


Managed Upgrades

Brace yourself for a new foundation — without the heavy lifting.

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Customer Escalation Managers

Personal service that includes a team of people.

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On-Demand Training

Training. On your time.

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Solution Health Check

“An Ounce of Prevention is Worth a Pound of Cure.”

— Benjamin Franklin

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