Comms and Media Relations

Media Monitoring and Intelligence

Understand what’s transpiring in the media, identify pathways to influence key stakeholders, and improve operational decision-making

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Synoptos

Synoptos is a media intelligence solution providing news and social insights to help clients understand what’s transpiring in the media, identify pathways to influence key stakeholders, and improve operational decision-making.

Making You the Smartest Person in the Room

  • Access the stories shaping the day, that are impacting your organization and industry
  • Analyze social media activity impacting your brand
  • Monitor public sentiment about your company and executives
  • Get real-time updates on key news items impacting your business
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See it in Action.

Services to Support Your Success

Support Services

Customer success is our #1 objective, and that’s why we’ve created the Ignite Customer Support Program.  The Program includes three service tiers: Platinum, Gold and Standard.

Ignite’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

Among a total of 10 benefits, the Synoptos Platinum Support program includes:

  • Special News Brief Reports: Up to 10 Special News Brief Reports per year, each of which is a one-time, topic-specific News Brief delivered to your inbox when ordered for major industry events, high-profile news about your company, or even crisis situations.
  • Executive Readership Reports: Quarterly insight into key information about how your executive audience is consuming the daily News Brief.
  • Media Influencer Reports: Quarterly snapshot of your Top 10 key influencers through the lens of the News Brief emails. By understanding which content authors are publishing, you can better tailor your PR and communications strategies.

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Consulting Services

Maximize the return on your investment with Ignite’s Synoptos Consulting Services. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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Enterprise License Agreement

Complement your Media Insights Services, with Personalized, On-Demand Market Intelligence

The Synoptos media monitoring and intelligence platform now includes business intelligence (BI) capability to provide customized market insights to support the success of sales and marketing teams. The personalized market insights are designed to ensure employees are in the know, increase customer engagement and grow revenues.

The solution expansion is available via the Ignite customer benefit ELA program, Prime, which offers Synoptos customers licenses, including support services. By leveraging the Prime program, Ignite customers add new capabilities, displace existing software costs, and address ― at no cost ― additional service requirements for their organization’s IT, marketing, sales, finance, and compliance teams.

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Learn how Synoptos customers use personalized market insights to support the success of sales and marketing teams.

Speak with an Ignite Expert

To learn more about how to ignite better business performance with Ignite Technologies’ solutions & services, please request a meeting with an Ignite Customer Success Manager.